Ongoing Support

GX Systems provide a full support service to our clients encompassing the following:

• Technical advice help-desk
• Remote support & diagnostics
• Warranty support
• Emergency call out service
• 24 hour 7 days a week emergency support
• Start-up assistance
• Planned maintenance
• System back-up
• On-call engineer
• On-site engineer
• Facility management
• Spare parts
• Upgrades and modernisation programs
• 3rd party software upgrades
• Hardware upgrades
• Preferential labour rates and call-out priority, to contracted clients
• System appraisal and consultative services

As each client has their own specific requirements, the support service provided is tailored to their individual needs.

All contracts are based on a token system where the client purchases tokens that can then be used during the 12 month contract period.